In the age of artificial intelligence, businesses need watertight processes to protect the accuracy and authenticity of the content, and to guide the actions that requires.

Knowledge workers need timely, governed access to the deluge of emails, documents, and data pouring into their organizations every day. They rely on their organizations to provide both systems and processes that enable the accumulation of knowledge and expertise, as well as a culture that rewards it.

The Knowledge Work Maturity Model Handbook is grounded in the Knowledge Work Maturity Model™ a report backed by global research and designed to help organizations achieve their desired business outcomes based on their own unique goals.

This handbook outlines the steps that explain where and how an organization can invest in its people, process, technology, and culture to advance its knowledge work maturity and achieve better business outcomes.